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Need help?

We’re here to help with TogetherLens. If you can’t find an answer below, email our support team.

Email support: [email protected]

To remove your app data, follow the data deletion steps. For other privacy requests, contact [email protected].

Avoid repeated paid attempts while you check what happened. Keep TogetherLens and its app data in place.

  1. Check the App Store or Google Play for a TogetherLens update. Check your connection and reopen the app once.
  2. Note the error wording and the approximate date, time, and time zone. Include whether the displayed token balance changed, if you know.
  3. Email [email protected] with those details, your device platform, app version, and the steps that led to the error. Leave out portraits, passwords, payment-card details, and private names.

For a store refund request, use the App Store or Google Play links below.

Subscriptions & Billing (App Store)

Purchases and subscriptions made in the iOS app are managed by Apple.

  • Manage or cancel a subscription: Apple Support – View or cancel subscriptions.
  • Request a refund: reportaproblem.apple.com.
  • Use the Apple Account that made the purchase to manage your subscription. Consumable token packs already delivered are not restored again by the store. If your token balance looks wrong, contact support before clearing app data.

Subscriptions & Billing (Google Play)

Purchases and subscriptions made in the Android app are managed by Google Play.

  • Manage or cancel a subscription: Google Play – Subscriptions.
  • Request a refund: Google Play Help – Refunds.
  • Use the Google account that made the purchase to manage your subscription. Consumable token packs already delivered are not restored again by the store. If your token balance looks wrong, contact support before clearing app data.

Troubleshoot your next step

Choose your device and what stopped working. Try the relevant checks, then prepare a brief if you still need help.

  • Choose your device and the problem to see relevant checks.

FAQ

How many people can I add?

TogetherLens works best with profile photos/headshots. Add up to 5 people to generate a group picture.

How does style selection work?

Pick one or two styles (vibes), such as a location, season, or occasion. These guide the AI composition.

How long does generation take?

Generation time varies with server load and image complexity. Keep the app open while your result is being created.

How long are my images stored?

Original uploads are used for generation and are not persisted by TogetherLens beyond processing. Reusable face crops and generated history can remain locally on your device until you clear local data; our AI provider may retain files or request payloads for limited periods under its own policy.

What photos produce the best results?

Clear, well-lit head-and-shoulders photos with faces centered work best. Avoid heavy filters or extreme angles.

How does Premium work?

Premium keeps the creative flow going with included generations for full-quality portraits and more scenes. Choose weekly or yearly; your app store shows the local price, included images, renewal period, and cancellation terms before purchase.

Privacy & Terms